Streamlining IT Deployment for a foreign Pharmaceutical Company in New York

Client: An Australian Pharmaceutical Company (Name Withheld by Request)

Challenge: The client recently expanded operations by opening a new office in New York City. Coordinating the setup of their IT infrastructure posed significant challenges due to the geographical distance and time zone differences. The local staff struggled with delayed support responses from the corporate IT team in Australia, which operated on opposite hours.

Objectives:

• Successfully oversee and coordinate the IT and AV systems deployment with multiple vendors from different time zones.
• Ensure all technology systems are fully functional and meet the client’s specifications.
• Provide timely and effective IT support to the New York office staff.

Solutions Provided by PointerTech IT Solutions:

1. Vendor Coordination and Project Oversight:
   • Acted as the local project manager for the client, liaising with various technology vendors involved in the network and AV systems installation. Ensured all parties adhered to the planned timelines and quality standards.
   • Conducted rigorous testing and verification to ensure all installed systems operated correctly and met the client’s requirements.
2. Local and Remote IT Support:
   • Implemented a support structure that bridged the time zone gap between New York and Australia. Provided weekly onsite IT support to address immediate technical needs and ensure smooth operation of the office.
   • Set up a dedicated remote support system to offer additional assistance and maintain continuity between the local office and Australian headquarters.

Results: The collaboration with PointerTech IT Solutions enabled the client to effectively set up their new office without delays or significant challenges. The IT systems deployment was completed on schedule and to the client’s satisfaction, with all technology solutions thoroughly tested and verified. The ongoing support arrangement has significantly improved response times and IT resource availability for the New York staff, enhancing overall productivity and operational efficiency.

Client Feedback: The client has expressed high satisfaction with the seamless management of the IT deployment and the continued support provided. The local team in New York has benefited greatly from the reliable presence of PointerTech IT Solutions, ensuring their technical operations align smoothly with their corporate expectations and standards.